Where do you work?
We’re based in Torquay and the Surf Coast is our main patch — Torquay, Jan Juc, Bellbrae, Bells Beach, Anglesea, Aireys Inlet, Lorne, Winchelsea, Moriac and everywhere between. We also cover the whole Bellarine Peninsula, including Ocean Grove, Barwon Heads, Point Lonsdale, Queenscliff, Drysdale and Portarlington, and we work throughout Geelong and Armstrong Creek. For arborist reports we travel further — Surf Coast Shire, City of Greater Geelong, the Borough of Queenscliffe, Golden Plains Shire, Colac Otway Shire and Corangamite Shire. If you’re not sure whether you’re in range, just call and ask. The answer is usually yes.
Do I need a council permit to remove a tree?
On the Surf Coast, usually yes. Most of the shire sits under vegetation protection or significant landscape overlays, and Victoria’s canopy tree provisions mean plenty of residential lots now need consent even where no overlay applies. The Bellarine Peninsula is much the same — the City of Greater Geelong and the Borough of Queenscliffe both have their own overlays, and what’s allowed in Ocean Grove isn’t always what’s allowed in Queenscliff. Geelong has its own set again. There are exemptions — declared weeds, dead trees, and trees within a set distance of a house in some zones. Send us the address and we’ll tell you what applies before you commit to anything. That part doesn’t cost you a thing.
Do you do arborist reports, and will council accept them?
Yes. We have an AQF Level 8 consulting arborist in-house, which is the highest arboricultural qualification in Australia, so reports are written and issued by us rather than subcontracted out to someone else and back again. We prepare council-ready reports for Surf Coast Shire, City of Greater Geelong, the Borough of Queenscliffe, Golden Plains Shire, Colac Otway Shire and Corangamite Shire — development and planning reports, tree protection plans, health and risk assessments, project arborist work and Clause 52.37 assessments. What each council wants varies once you cross a boundary, and we write to the one you’re dealing with.
Can you quote from a photo?
Most of the time, yes. Send a photo showing the whole tree plus the access to it, along with your suburb, and we can usually come back with a price without needing to visit. Bigger or trickier jobs we’ll come and look at properly, and that’s free anywhere on the Surf Coast, the Bellarine Peninsula or in Geelong.
Do you take the mulch and timber away?
Yes, it’s included in the price. If you’d rather keep the mulch for your garden it’s yours for free — just tell us when we quote and we’ll leave it in a neat pile rather than loading it out. Larger trunk wood is a separate conversation depending on the species and how much there is.
How close to the house can you work?
Right up against it. Tight access is completely normal on Surf Coast and Bellarine blocks, and most of what we do is climbing and rigging sections down under control rather than felling anything in one piece. There’s no need for clearance around the tree.
Are you insured if something gets damaged?
We carry $20 million public liability and we’re fully insured for everything we do. Certificates of currency are available on request — a lot of our commercial and school clients ask for them upfront, so just ask and we’ll send them straight through.
My neighbour’s tree is hanging over my fence. What can I do?
You’re generally entitled to prune back to the boundary line, but there are real limits — and if the tree is protected by an overlay, which plenty are on the Surf Coast and the Bellarine, you may need consent before anyone touches it. Cutting first and asking later is how people end up in trouble. Get it looked at, and we’ll tell you honestly where you stand.